FAQs

Welcome to the Rockstars Agency Merch FAQs page. We're here to provide you with answers to some common questions about our products, services, and policies. If you don't find the information you're looking for here, please feel free to reach out to our customer support team, and we'll be happy to assist you.

Ordering and Products

1. How do I place an order?

  • To place an order, simply browse our catalog, select the items you'd like to purchase, and click the "Add to Cart" button. When you're ready to complete your purchase, click the shopping cart icon in the top right corner of the website and follow the checkout process.

2. What payment methods do you accept?

  • We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for your convenience.

3. Can I change or cancel my order after it's placed?

  • Unfortunately, we cannot guarantee order changes or cancellations once your order has been processed. Please double-check your order details before completing the purchase. If you have concerns, contact our customer support team for assistance.

4. Are your products officially licensed?

  • Yes, we take pride in offering officially licensed merchandise for a wide range of artists and bands. You can trust the authenticity of our products.

Shipping and Delivery

5. What are your shipping options and delivery times?

  • We offer standard shipping with delivery times typically ranging from 3-7 business days, depending on your location. Please refer to our Shipping Policy for more details.

6. Do you offer international shipping?

  • Yes, we ship internationally to many countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping Policy for more information.

Returns and Exchanges

7. What is your return policy?

  • We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns Policy for detailed instructions.

8. How do I initiate a return or exchange?

  • To start a return or exchange, please contact our customer support team. They will guide you through the process and provide you with a return shipping label if applicable.

Account and Support

9. Do I need to create an account to place an order?

  • No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers and updates.

10. How can I contact your customer support team? - You can reach our dedicated customer support team by visiting our Contact Us page or sending an email to info@rockstarsagency.com. We're here to assist you with any questions or concerns.

We hope these FAQs have been helpful. If you have any additional inquiries or require further assistance, please don't hesitate to get in touch with us. Thank you for shopping at Rockstars Agency Merch!